Only uncut, unopened products in their original factory packaging, are returnable. In this case, FOR RETURNABLE MERCHANDISE: A 25% to 35% restocking fee, depending on the distributor, which will be deducted from your purchase price with the balance to be refunded to your credit card, or if payment was made by check, a refund check from Mahone & Son INC for the amount you are to be refunded will be mailed to you.Īll returns on authorized returnable products must be made within 30 days from the time the product is delivered to you. We also know that from time to time, you may wish to return a portion of your order or even your entire purchase. Having extra product on hand also allows for possible repairs later, if needed. For any reason, should you need more than your calculations indicated, you will have extra at the time you need it, in the same run number. We recommend you purchase an extra double roll or spool of the pattern you choose. Our goal is to make the return or exchange process trustworthy and simple. We also know that customers are cautious about Return Policies since they are often tricky and misleading. We understand that sometimes customers change their minds about products that they order or simply do not need them anymore. Our mission is to provide you with the best products and the best service in the industry.
If a credit card refund is issued, allow an additional 2 to 4 business days for the credit to post to your credit card account and 1 to 2 billing cycles for the transaction to reflect on your billing statement since each bank's processing time varies.At Mahone’s Wallpaper Shop, we make returns as easy as possible.
Please allow up to 10 to 14 business days from the date we receive your package,for your credit to be issued. This does not include damaged or defective items, or an item that was misrepresented on our website.Ĭredit will be issued for the original amount paid on the merchandise returned, excluding any shipping and/or restocking fees. Returned merchandise is subject to a 15% restocking fee. Failure to do so may delay or prevent any credit from being issued.
It is your responsibility to provide us with the tracking number of your return shipment. Please check with your carrier regarding any shipping insurance they may offer. If you received a damaged or defective item, or if the received item is different than as represented on our website, we will cover return shipping.Īny damage incurred while shipping a returned item is your responsibility. In most cases you are responsible for all return shipping fees. These items are non-returnable and cannot be cancelled once the order has been placed. We sell products from some manufacturers that are custom made or built-to-order. Returns received beyond 30 days of authorization will be refused and no credit will be issued. Once you receive authorization to return, you may return the product at your expense within 30 days of receipt. It may take up to 2 - 5 business days from the time you contact us requesting to return an item, until you receive your return authorization number.
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Please note, that as we offer free shipping on all orders above $100, if your return lowers the original order price to below $100, the standard $9.95 shipping fee will be applied to your original order when your credit is issued. Return requests beyond 30 days of receipt will not be honored.Īny shipping fees (including, but not limited to, standard shipping fees, expedited shipping fees) are non-refundable. Items that have been installed, used, worn, or modified in any way cannot be returned.
All products must be in their original manufacturer packaging, in new condition, and must have all original labels/tags attached to it. For return shipping/restocking fee information please see below.Īll returned merchandise requests must be initiated within 30 days upon receipt of the item. Returns without a valid return authorization will be refused and no credit will be issued. Please contact us via email at or by phone at 88 to obtain return authorization. If you need to return a product, our Customer Service professionals are ready to assist you.
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